The James Cochrane Practice
Helme Chase Surgery, Burton Road, Kendal, Cumbria, LA9 7HR Also known as: Helme Chase Surgery, Maude Street Surgery
3,037
reviews
Reviews
Recommend
Involvement
Cleanliness
Staff
Appointment
The James Cochrane Practice
2024-05-16
Person
4
5
0
16th May 2024
You can get one if you ring early, usually, depending on the day.
Suggested improvements
.
The James Cochrane Practice
2024-05-16
Person
5
5
0
16th May 2024
.
Suggested improvements
We had a 40 min wait due to computer crashing, with a 1yr old it was difficult.
The James Cochrane Practice
2024-05-16
Person
4
5
0
16th May 2024
I needed to keep contacting the surgery each day until an appointment was available and I was in some considerable discomfort but once seen I have no complaints . As always the service is good and the staff considerate and professional.
Suggested improvements
It's just the waiting for an appointment that is frustrating but I do understand the current situation.
The James Cochrane Practice
2024-05-16
Person
5
5
0
16th May 2024
My answers indicate that I am very satisfied with both my experience of visiting Helme Chase surgery and that of my husband, [name removed], which happened to be the next day.
The appointments were on time, and all the staff were helpful and accommodating, both in their manner and willingness to answer our questions.
My husband needed to be referred to hospital for further investigation. The speed with which this appointment was set up was pleasing because it was surprisingly quick!
We would like to express our thanks for giving us such a good experience of the NHS at its best!
Suggested improvements
There is nothing you could have done better!
The James Cochrane Practice
2024-05-15
Person
5
5
0
15th May 2024
Fast, efficient, polite service, immaculate waiting area and 3xcellen5 staff who took time to listen and discuss.
Suggested improvements
Nothing.
The James Cochrane Practice was awarded the iWantGreatCare certificate of excellence in 2024 for delivering outstanding care.
Profile
We take pride in offering the highest standard of patient centred healthcare for the community of Kendal and the surrounding areas. Operating across 2 sites, we are the largest General Practice in the South Lakes area and offer a range of services at both. We offer some evening and weekend appointments.
We understand the importance of listening to our patients, and reflecting on feedback so that we can make improvements if necessary. Its also great to hear when we're making a positive difference!
Thank you for taking the time to share your experiences with us, we really appreciate it.
Resources
Short link to review The James Cochrane Practice: http://iwgc.net/ecatk