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Written by a NHS patient
8th April 2024


Although i think on a whole in terms of the service it was brilliant i waited a year from my referral and ive now been diagnosed and on the waitlist for medication, it was my doctor that let the service down for me it was Harneet Hundal and i felt like she was quite rude in the appointment and didnt treat me with care and compassion i know this is her job but to us we have been struggling and waiting for years, it was very rushed and i wasnt allowed to speak, she spoke down to me alot in a spaced out tone asif i was a child and when i was explaining things i got raised eyebrows, frowns and tuts asif i was being judged for what was said and it really left me feeling angry and upset by this again these assessments are a big thing and although she did say appointments were over running so she was trying to get it done as fast as possible she could have still applied compassion and understanding to my appointment so for that reason although im happy that its over and i have my diagnosis i feel like she needs some self reflection on the way she comes across to patients

12th April 2024
Response from Psychiatry-UK

Hello, Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you found our service to be brilliant overall. However, sorry to learn that you felt let down by the doctor during your experience. Please know that we take all feedback seriously, and we'll be forwarding your comments internally for review. It's important to us that every aspect of our service meets the highest standards, and we appreciate your honesty in helping us identify areas for improvement. Rest assured that our doctors and consultants are professionals who always prioritise the best interests of our patients. We're glad to hear that overall your experience was positive. Thank you again for leaving a review. Kind regards Psychiatry Uk

Recommend
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